You can easily return it without charge and get your money back. The product should be in original condition. So that you can be entirely sure about your purchase, we offer a 365-day return policy. No return form is necessary as all the information we need is already on the sticker. It could take up to 7 business days for the return to be registered.1. Put the product in its original packaging if possible and/or in a plastic bag and close it. 2. Attach the return label on the parcel. 3. Drop off your return or order pick up as per below a) UPS, drop off the return to a UPS Access point together with the three (3) copies of enclosed proforma invoices. b) DHL Parcel Connect, leave the return with your DHL Parcel Connect agent here together with the three (3) enclosed proforma invoices. c) DHL Express Worldwide, contact DHL Express at (https://mydhl.express.dhl) or call 0844 248 0844 to book your pickup. When booking, use the Waybill number stated on your return label. 4. When we have received the product in original condition, we will refund you. 5. If you want to make an exchange, make a new order on the website. Missing your return label? You may download a new return label for free by logging into our platform.
If you want to make an exchange, just place a new order and return the other product for a refund.
Do you need to make a complaint on a product? Send an e-mail to Storesupport-GB@footway.com. Attach a picture along with your order number and a brief description and we'll help you further.
All products on the website are in stock. When you order on weekdays, we will ship within 24h. You will then receive a tracking number via email. Your parcel will arrive as specified in the checkout, depending on carrier.
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NB! – Use the returns label when returning items.Mineralgatan 7254 64 HelsingborgSwedenWilliams Väg 13 635 06 EskilstunaSwedenAll products shown on the website are in stock, which gives the shortest possible delivery time. If the product does not fit, we welcome returns. In the event of a return please use our returns label.
Footway UK (NB! - not warehouse)
5 Upper Montagu Street
London W1H 2AG
VAT: GB 299688017
Footway Group AB
PO Box 1292, 164 29 Kista
+46 735 266 098
Daniel Mühlbach, Managing Director
+46 735 336 545
Louise Liljedahl, Operations
+46 763 168 140
Victoria Tower, floor 31