Shoes online at FOOTWAY.com - 30,000 shoes from 650 brands

Express

Free returns!

☔Today’s the Perfect Day to Grab Your Waterproof Boots!

Welcome to Footway Group - We run Specialized Stores Online

Frequently asked questions

Do you want to return the product?

You can easily return it without charge and get your money back. The product should be in original condition. So that you can be entirely sure about your purchase, we offer a 365-day return policy. No return form is necessary as all the information we need is already on the sticker. It could take up to 10 business days for the return to be registered.

1. Put the product in its original packaging and/or in a plastic bag and close it.
2. Attach the return label on the parcel.
3. Drop off your return or order pick up as per below
a) UPS, drop off the return to a UPS Access point, from now on proforma invoices will be sent digitally via UPS.
b) DHL Express Worldwide, contact DHL Express at (https://mydhl.express.dhl) or call 0844 248 0844 to book your pickup. When booking, use the Waybill number stated on your return label.
4. When we have received the product in original condition, we will refund you.
5. If you want to make an exchange, make a new order on the website.

Missing your return label? You may download a new return label for free by logging in.

Change of product

If you want to make an exchange, just place a new order and return the other product for a refund.

Complaint

Do you need to make a complaint on a product? Send an e-mail to Storesupport-GB@footway.com. Attach a picture along with your order number and a brief description and we'll help you further.

Shipment time

All products on the website are in stock. When you order on weekdays, we will ship within 24h. You will then receive a tracking number via email. Your parcel will arrive as specified in the checkout, depending on carrier.

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General Terms and Conditions

For more information about personal data management, integrity and other terms and conditions, see General Terms and Conditions.

Contact information

Customer support

Storesupport-GB@footway.com
0800 098 8300
www.facebook.com/footway

We're open 8-16 all business days

Our warehouse

NB! – Use the returns label when returning items.

Williams Väg 13
635 06 Eskilstuna
Sweden

All products shown on the website are in stock, which gives the shortest possible delivery time. If the product does not fit, we welcome returns. In the event of a return please use our returns label.